Tru Identity - Some users may not be able to export ABI-formatted files – Incident details

All systems operational

Some users may not be able to export ABI-formatted files

Resolved
Degraded performance
Started 12 months agoLasted about 22 hours

Affected

Platform

Degraded performance from 7:11 PM to 9:11 PM, Operational from 9:11 PM to 5:04 PM

Trade API

Operational from 7:11 PM to 5:04 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. The issue was due to pop up being blocked by browser preventing it from downloading the file.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.